We met Rob of Platinum lifts at an exhibition in Exeter in November 2017. We were looking for a lift for our 'soon to be remodelled' house and loved the design of the Aritco lift. Rob was knowledgeable and helpful from the very start.

Our building schedule did not go to plan and we had major delays as we had to submit a complete new application for a new build. Rob stayed in touch throughout the delays and then through the build process. Nothing was too much trouble and he was always available to help with technical questions and to provide copious information to our builders.

The S15 lift installation finally got going in January 2020. Whilst there were a few issues and teething problems - mainly due to changes in the supplier of the components to Aritco and software changes - Rob kept us informed during the whole process.

Our installation was not time critical - fortunately - and the installation engineers promptly replaced parts as needed and finally signed off a fully functioning, quality and highly pleasing product, with all the knobs and whistles in place, just 3 1/2 years after we first met Rob!

This Aritco product has no competitors. As the lift is part of a large open plan space on the first floor it had to look good - which it does. It is very quiet and having the lift means that we never have to leave our 'upside down' house when we can no longer manage the stairs!

Thank you to Rob, Phil, Alan and the rest of the team.

Kindest
Marianne

Marianne R.H, Poole - June 2020

Platinum lifts provided a competitive quote and installed a domestic lift to a major disabled adaptation project in the South West. There were added challenges due to COVID 19 but the installation went well and Platinum Lifts were responsive in sorting out any teething problems.

We will be happy to use them on future projects.

Philippa Burton - June 2020

Platinum Lifts were involved on the development from an early date so all aspects of the design can be taken into account to make sure there are no issues and we maximised our potential of the product. The lift was installed into a large domestic property to add value and a luxurious feel to home.

Their input was priceless, the design team answered every question without hesitation and to maximum detail adding assurance of value for money.

The attention to detail was impeccable even down to the team on site installing the lift, which was an Aritco 6000, The guys worked tireless to maintain quality and the site was kept surgically clean.

They came and left when they say they would and the handover procedure went extremely smoothly and aftersales service and queries were dealt with seamlessly.

I would be extremely happy to recommend Platinum Lifts to anyone for Quality of service, Value for Money and Aftercare.

Paul Gurney, Construction Manager, Windsor Homes Ltd - May 2020

I had really missed going upstairs to bed since I unexpectedly became a full time wheelchair user. Our home wasn't well suited to my needs so we decided to build a new, very contemporary house that worked for me and the rest of the family.

So many lifts are frankly pretty ugly so we were delighted to discover the Aritco HomeLift. We have installed one in our lovely home and it is much admired!

It's also very functional: quiet enough that I don't wake the household if I am moving around earlier or later than them, and big enough to be able to get me and a suitcase in.

Shortly after we moved in my daughter was in bed feeling unwell: for the first time in 9 years I was able to go to her bedroom to look after her. Priceless freedom.

Mrs Wright, Claywood House, Basingstoke - January 2020

Dear Platinum Lifts,

On behalf of our customers, staff, volunteers and Council of Management I want to thank you for installing our new lift at the Plough Arts Centre.

The speedy turnaround of this entire project, from our first telephone conversation on 20 Dec 2016, to the lift being ordered, built, delivered and installed on 20 Feb 2017, has been extremely impressive.

We have all been delighted with your customer service, efficient communication, friendly engineers and attention to detail from start to finish.

There were very few issues encountered and any minor glitches were resolved quickly and effectively.

We were also fortunate that our local Builder Nigel Lewis-Carpenter was able to work long and hard to make sure the shaft was prepared to suit your detailed specifications and to make good after the installation was complete.

The lift was launched on Fri 3 March when representatives of the funders had a photograph taken in the lift with the comedian Shappi Khorsandi who was performing at The Plough that night.

Customers are thrilled to have the lift back in use and we have already had enquiries from the local Memory Caf who want to return to The Plough for their regular meetings now that the gallery is accessible.

Please pass on our thanks to all at Platinum Lifts and feel free to use any quotes from this letter in your promotional material. (We were first attracted to your company after reading such customer comments on your website.)

Thanks also for becoming Plough Business Supporters. Your support has been acknowledged on the lift. We appreciate it and hope you will wish to continue with this in future years.

With thanks,
Richard

Richard Wolfenden-Brown Director Cc Plough Council of Management, Nigel L-C, Plough staff - March 2017

Rob, just a short note to you and your team to say thank you for the painless and very successful installation of our new lift.

The installation team were very efficient and clean, and the after sales service has been superb.

--
Regards

Mike Sweeney, Shagrock House, Torquay

Mike Sweeney, Shagrock House, Torquay - November 2015

Platinum Lifts installed a lift in our home in 2015. We are delighted with it. The lift is full size, looks very modern and smart. The installation was carried out very efficiently with a dedicated team working on it. They co-ordinated with our builders and the project was completed on schedule. We would certainly recommend the company to others interested in having a lift installed

Life Peer, House of Lords (Home owner) - February 2015

Platinum Lifts installed a 4 person lift for us at a large new build, private house in Dorset. The service they provided was very professional, and the work exemplary. We have no hesitation in recommending this Company.

David Adami - Daramco - January 2012

We have had a passenger lift service and repair contract with Platinum Lifts for 4 years now and I would sincerely like to thank them for the excellent service we have received during this time. Regular servicing of our lift is a really important part of our business as we are located on the first floor of a 2 storey office block. As a provider of serviced office space we currently have 30 companies based here and we have a very important duty of care to our tenants and visitors with regard to Health and Safety and welfare. Platinum Lifts have always provided faultless service to Somer Valley and every engineer that has attended has been extremely knowledgeable, polite and courteous as well as being more than helpful with advice and recommendations. Thanks a lot guys, it's rare to find contractors like Platinum Lifts and we look forward to working with you for many years to come

Kate Shakespeare, Centre Manager, Somer Valley Enterprise Park - January 2011